Shipping Policy
Shipping Policy – Mundo Coala
At Mundo Coala , we work to ensure that your order arrives quickly and safely. Check out the information below about our shipping terms and conditions.
1. Order Processing
- All orders placed on our website are processed within 2 business days after payment confirmation.
- Processing includes picking, packing and preparing for shipment from our distribution center in Palmela, Portugal .
- Orders placed on weekends and holidays will be processed on the next business day.
2. Delivery Methods and Deadlines
We offer different shipping options, varying depending on the destination and the carrier selected.
At checkout, you will be informed of the estimated delivery time , considering the delivery address provided.
Note: The above deadlines are estimates provided by the carriers. Mundo Coala is not responsible for any delays resulting from external factors, such as strikes, periods of high demand or logistical problems with the carriers.
3. Shipping Costs
The shipping cost is automatically calculated at checkout, based on the weight of the order, destination and chosen shipping method.
- Offers and promotions : We occasionally offer free shipping for certain orders or regions. Keep an eye out for our campaigns!
4. Order Tracking
As soon as your order is shipped, you will receive an email with the tracking code , allowing you to track the delivery in real time.
If you do not receive this information within 3 business days of purchase, please contact our support.
5. Delivery Problems
If your order is delayed or lost, please contact our support team so we can help resolve the issue.
If the carrier is unable to deliver the package due to an incorrect address or absence at the location, the package may be returned to our distribution center. In such cases, we will contact you to arrange a new shipment (with additional shipping costs).
6. Contact
For shipping questions or support, please contact us:
📧 Email: info@mundocoala.com