Privacy Policy

Privacy Policy – ​​Mundo Coala

Your privacy is very important to us. At Mundo Coala , we are committed to protecting your personal data and we ensure that its processing is done in a transparent, secure manner and in compliance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) .

This policy explains how we collect, use, store and protect your data when you use our services.

1. Data We Collect

We only collect the data necessary to provide our services and improve your shopping experience. The data may be provided directly by you or collected automatically through our website.

1.1. Data provided by the user

  • Contact information : Name, email, phone and shipping address.
  • Payment data : Information necessary to process payments (credit card, IBAN, among others). We do not directly store your card details; payments are processed by secure payment gateways.
  • Account information : If you create an account on our website, we store your login, password (encrypted) and order history.

1.2. Data collected automatically

  • Navigation data : IP address, type of device, browser used, pages visited and time spent on the website.
  • Cookies and similar technologies : We use cookies to improve your experience, personalize content and measure site performance.

2. Purpose of Data Processing

We use your data for the following purposes:

  • Order processing : Shipping products, managing payments and issuing invoices.
  • Customer Service : Answer questions and provide support.
  • Marketing and communications : Sending newsletters and promotions, with prior consent. You can unsubscribe at any time.
  • Website improvement : Behavior analysis to optimize our services.
  • Legal compliance : Compliance with tax, regulatory and security obligations.

3. Data Sharing

We do not sell or rent your data to third parties. Your data may only be shared with:

  • Service providers : Payment, logistics, website hosting and digital marketing companies.
  • Legal authorities : When required by law or to protect our rights.

All partners follow strict security and privacy standards in compliance with GDPR.

4. Data Storage and Security

Your data is stored on secure servers and protected against unauthorized access, loss or improper disclosure. We adopt technical and organizational measures to guarantee your security, such as encryption and access control.

Data is only kept for as long as necessary to fulfill its purposes or to meet legal obligations. After this period, it is deleted or anonymized.

5. Your Rights

According to the General Data Protection Regulation (GDPR) , you have the following rights over your personal data:

  • Right of access : Request information about the data we store about you.
  • Right to rectification : Correct incorrect or incomplete data.
  • Right to erasure : Request the deletion of your data, except for legal obligations.
  • Right to portability : Receive your data in a structured format.
  • Right to restriction of processing : Restrict the use of your data in certain circumstances.
  • Right to object : Refuse the use of your data for marketing purposes.
  • Right to withdraw consent : Whenever the processing is based on your consent.

To exercise any of these rights, please contact us at info@mundocoala.com .

If you are not satisfied with the way we handle your data, you can file a complaint with the National Data Protection Commission (CNPD) in Portugal.

6. Cookies and Tracking Technologies

We use cookies and other technologies to improve navigation and personalize your experience. You can configure or disable cookies in your browser settings.

7. Changes to the Privacy Policy

We may update this policy from time to time. Whenever there are significant changes, we will notify you by email or by means of a notice on our website.

We recommend that you check this page periodically to be aware of updates.

8. Contact

If you have any questions about our Privacy Policy or how we use your data, please contact us:

📧 Email: info@mundocoala.com

Mundo Coala values ​​your privacy and is committed to protecting your data. Thank you for trusting us!